Support
Once you have a website or web application you may require support for longer than the standard 30 days following the completion of your project. If your project is hosted on one of our servers we can offer a number of support packages. The packages vary depending upon the complexity of the web application and the level of support required.
But to give you an idea of what is included and the associated costs we have created three standard packages:
|
|
Bronze |
Silver |
Gold |
|
Daily Site Check |
✔ |
✔ |
✔ |
|
Annual Hosting Included (£75pa) |
✔ |
✔ |
✔ |
|
Clone Development site |
✔ |
✔ |
✔ |
|
Site & Database backup (Bi- monthly) |
✔ |
|
|
|
Site & Database backup (Monthly) |
|
✔ |
✔ |
|
CMS upgrades within major releases |
|
✔ |
✔ |
|
Component upgrades as above |
|
✔ |
✔ |
|
Major release upgrades |
|
|
✔ |
|
Install of new components (GNU/GLP) |
|
|
✔ |
|
Install of commercial components |
|
|
✔ |
|
Response time (with report & plan)* |
Response in 24hrs |
Response in 24hrs |
Response in 24 |
|
Support hours included (Monthly) |
2 |
4 |
6 |
|
Additional hours over contract |
£45.00 |
£35.00 |
£25.00 |
|
Cost per month |
£55.00 |
£125.00 |
£245.00 |
|
|
|
|
|
For further information you can contact vividfish support using our contact form.
*terms and conditions apply to all support packages, info available on request.
